Cleobetra Privacy Policy
Last updated: April 14, 2026
At Cleobetra, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.[2][4]
How We Use Your Information
Your information is used for account creation, identity verification, age confirmation, and processing deposits, withdrawals, and gaming transactions in line with Australian gambling laws.[2][3] We process data to personalise gaming experiences, prevent fraud, ensure platform security, and meet responsible gambling requirements.[1][2] Additionally, it supports customer service, marketing communications, and regulatory reporting to bodies like the Australian Transaction Reports and Analysis Centre (AUSTRAC).[3][5]
Information Sharing
We disclose personal information only as required by Australian law, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act.[1][3] Sharing occurs with trusted service providers like payment processors and identity verification services, who must comply with the APPs and confidentiality agreements.[1][2] We do not sell your information to third parties.[3]
Data Security
We implement robust security measures, including encryption, secure servers, and access controls, to protect personal information from unauthorised access, loss, or misuse.[2][5] Our practices align with the Privacy Act 1988 requirements for maintaining the integrity and security of data.[1][5] Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML rules, then securely disposed.[3]
Your Rights
Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information, and request details on its processing.[2][5] You may withdraw consent for non-essential processing, restrict certain uses, or request deletion where practicable.[2][5] To exercise these rights or lodge a complaint about a privacy breach, contact us; we will respond promptly and facilitate access procedures.[1][2]
Cookies and Tracking
We use cookies and similar technologies to collect technical data like IP addresses and browsing behaviour for site functionality, analytics, and security.[2][6] These enable personalised experiences and fraud prevention while complying with Australian privacy standards.[3] You can manage cookie preferences through browser settings.
Contact Us
For privacy concerns, rights requests, or complaints, please contact our Privacy Officer.
[email protected]